Transparency Policy
Last Updated: June 22 2025
This Transparency Policy explains how upoomand operates, how we handle information, and what commitments we make to the people who use our platform. We believe that clear and honest communication is fundamental to a trustworthy service. This document is intended to give you a straightforward account of our practices, obligations, and the principles that guide our decisions.
1. Who We Are
upoomand is an online education platform focused on financial technology tools. We provide structured learning experiences, course materials, and related digital services to learners who access our platform remotely. Our registered address is 1 Burnham Chase, Southampton SO18 5DF, United Kingdom. You can reach us at info@upoomand.info or by telephone at +441752263727.
2. Purpose of This Policy
This policy exists to ensure that users, prospective learners, and any other parties interacting with upoomand understand:
- How our platform operates and what services we provide
- How we collect, use, and protect information
- How we make decisions that affect users
- What rights users hold and how to exercise them
- How we handle complaints, disputes, and requests
3. Our Services
upoomand provides online courses and educational content relating to financial technology tools. Our services are delivered entirely through digital means and are designed for remote access. We offer:
- Structured course modules and lesson content
- Interactive learning exercises and assessments
- Access to supplementary educational materials
- Learner progress tracking and completion records
- Communication channels for learner support
We do not provide regulated financial advice, investment recommendations, or any service that constitutes a regulated financial activity. Our content is educational in nature and is intended to develop understanding of financial technology concepts and tools.
4. Information We Collect
4.1 Information You Provide
When you register for an account, enrol in a course, or contact us, you may provide personal information including your name, email address, contact number, and payment details. We collect only what is necessary to deliver the services you have requested.
4.2 Information Collected Automatically
When you use our platform, we may automatically collect certain technical data such as your device type, browser version, IP address, pages visited, and time spent on content. This information helps us maintain platform performance and improve the learning experience.
4.3 Communications
If you contact us by email, telephone, or through any messaging service, we retain records of those communications in order to respond effectively and maintain service continuity.
5. How We Use Information
We use the information we collect for the following purposes:
- To create and manage your learner account
- To deliver course content and track your progress
- To process payments and manage enrolments
- To respond to enquiries and provide learner support
- To send service-related communications such as receipts, updates, and course notifications
- To improve our platform, content, and user experience
- To meet our legal and contractual obligations
We do not sell personal information to third parties. We do not use personal information for automated decision-making that produces legal or similarly significant effects without human review.
6. Information Sharing
6.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering communications. These providers are contractually required to handle information securely and only for the purposes we specify.
6.2 Legal Requirements
We may disclose information if required to do so by applicable law, regulation, or a valid legal process. In such cases, we will disclose only the minimum information necessary to comply.
6.3 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred as part of that transaction. We will notify affected users in advance where it is practicable to do so.
7. Data Retention
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to maintain your account, or to meet our legal and regulatory obligations. When information is no longer required, we delete or anonymise it in a secure manner.
The following general retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and registration data | Duration of account plus 2 years after closure |
| Course enrolment and completion records | 5 years from date of completion |
| Payment and transaction records | 7 years from transaction date |
| Support and communication records | 3 years from last contact |
| Technical and usage logs | 12 months on a rolling basis |
8. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. We encourage users to use strong, unique passwords and to contact us immediately if they suspect any unauthorised access to their account.
9. Cookies and Tracking
Our platform uses cookies and similar technologies to maintain session state, remember your preferences, and analyse how the platform is used. You may configure your browser to refuse cookies, though doing so may affect the functionality of certain features.
We do not use tracking technologies for targeted advertising purposes. Any analytics data collected is used solely to improve platform performance and the learner experience.
10. User Rights
You have the following rights in relation to your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that inaccurate or incomplete information be corrected.
- Deletion: You may request that we delete your personal information where there is no lawful basis for us to retain it.
- Restriction: You may request that we restrict the processing of your information in certain circumstances.
- Portability: Where technically feasible, you may request that we provide your information in a structured, machine-readable format.
- Objection: You may object to the processing of your information where we rely on legitimate interests as our legal basis.
- Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@upoomand.info. We will respond within a reasonable timeframe and in accordance with applicable requirements.
11. Pricing and Billing Transparency
All course prices are displayed clearly before purchase. Fees are shown inclusive of any applicable taxes where required. We do not apply hidden charges or automatically renew paid subscriptions without prior notice. If pricing changes, existing enrolments will not be affected for the duration of the access period already purchased.
Refund eligibility and conditions are set out in our separate Refund Policy, which is available on our website.
12. Content and Accuracy
We make reasonable efforts to ensure that all course content is accurate, current, and relevant at the time of publication. Financial technology is a rapidly evolving field, and some information may become outdated over time. We review and update content on a periodic basis.
Course content is provided for educational purposes only. It does not constitute professional financial, legal, or technical advice. Learners should seek independent professional guidance before making decisions based on information acquired through our platform.
13. Platform Availability
We aim to maintain continuous availability of our platform. Planned maintenance will be communicated in advance where possible. We cannot guarantee uninterrupted access and accept no liability for losses arising from temporary unavailability caused by circumstances beyond our reasonable control.
14. Third-Party Links
Our platform may contain links to external websites or resources. These links are provided for convenience and informational purposes only. We do not control the content or practices of third-party sites and accept no responsibility for them. Visiting external links is at your own discretion.
15. Changes to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices, services, or applicable requirements. When we make material changes, we will update the date at the top of this document and, where appropriate, notify registered users by email.
Continued use of the platform after changes take effect constitutes acceptance of the revised policy. We encourage you to review this page periodically.
16. Contact Us
If you have questions about this policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us through any of the following:
- Email: info@upoomand.info
- Telephone: +441752263727
- Post: 1 Burnham Chase, Southampton SO18 5DF, United Kingdom
We are committed to addressing all enquiries promptly and transparently.